Return Policy
Return
Do I also get refunded the shipping charge when returning a product?
Yes, the refunded amount will also include the shipping amount you were charged.
What can I return?
You can initiate a return within 7 days for Aminswears items if:
- You receive a wrong, damaged, defective or counterfeit item
When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.
How do I return an item?
Online: Complete your return request on our contact form.
Can I change my refund option anytime?
No. You cannot change your selected refund option after it has been registered by our Team.
Once I initiate a return, what happens next?
Ship the package back to us and after receiving and confirming the product, we will refund your money paid in full.
Can I return my item after the stated returns timeline?
You will not be able to return Aminswears items after 14 days of your receiving the item.
My return has been collected for a while, but still no news, what should I do?
We apologize for this. Please contact us using the form provided or customer service.
Aminswears tells me they have done a bank transfer, but I have not received the money, what should I do?
It takes 2-5 business days for the money to reflect in your account. Please contact us if it you still haven’t received your refund after this time.
How do I track my return status?
We will keep you updated by email about the status of your return.
If you have any questions please complete the customer contact form here.
Do I have to return all products in my order?
No, you do not have to return your entire order. You can return your choice of selected items.
Do I have to return the gift when I return a product?
Yes, any gift must also be returned.
Do I have to pay for shipping charges when I return a product?
Yes.
Can I Replace or Exchange an item rather than a refund?
Now, we do not offer replacement or exchange of an item; however, you can still return an item and receive a full refund.
Why was my item redelivered to me instead of a refund?
Returned items will be redelivered to you if we cannot verify your reason for returning it. For example, a microwave returned for not powering-on will be tested extensively and if the claims are right, a refund will be processed, but if during the test, it powers-on, the item will be redelivered to you.
Refund
If my refund gets validated, how and when will I get reimbursed?
Refund process begins after we have completed the evaluation of your returned product. We will send you an email notification once return examination completed.
To process your refund, you must complete the contact form on our contact page.
Refund will be done by a bank transfer after your bank details have been received. Kindly note that this is the only refund method and it is not subject to change.
If my returned product is not validated for refund, how do I get informed?
If your return is invalid, then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.
Note that we will make several attempts to return the product to you. However, after 2 return attempts, we will cancel the return procedure and we will keep the product with us for a maximum of 60 days for you to pick it up at Aminswears warehouse.
I have bought an item on promotion or with a voucher. What amount will you refund me?
For items purchased on sale, the amount refunded will be the exact amount paid, and not its original value.
For example: If you purchased an item on sale for $2,000 and its original value was $4,000, we will refund you $2,000.